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Freo X Plus

Narwal Freo X Plus Robotic Mop and Vacuum Cleaner. The New Generation of Self-Empty Robot Vacuum with 7800 Pa suction power. Impressively compact. Outsized performance.

Manuals & Downloads

📄 Quick Start Guide

Support Videos

Unbox & Pack Smart! Your Narwal Freo X Plus Experience

Get Your Narwal Freo X Plus Running: App Setup & First Clean!    

Map Your Home, Your Way! Freo X Plus Floor & Carpet Settings.

Caster Wheel Removal, Cleaning & Reinstallation - Fix Navigation Issues and Restore Smooth Movement.

Network Resetting by the App | Narwal Freo | How to Use

FAQ

Do I need to wash the mop pads after every cleaning task? +

1. If you use re-washable mop pads, mop pad washing after each mopping task is recommended to avoid bacteria growth and odor, and to ensure cleaning results for the next task.
If you use disposable mop pads, you can just throw them away after use.

Why does the side brush still work during mopping? Why is there wind blowing out of the air outlet when the robot is mopping? +

This is a normal occurrence. To prevent hard particles from getting stuck underneath the mop pads and scratching the floor during mopping, the side brushes and fan will be turned on to suck any hard particles on the floor. Only the side brush on the uncleaned side will be turned on, while the side brush on the already cleaned side will not be turned on. There is no need to worry that the idle side brush may get wet.

Why does the robot automatically enter and exit the base station? +

The robot's automatic recall function is triggered. When the robot receives an impact of the external force and the charging contacts become detached from 10 minutes, the robot will automatically return to the base station for charging to prevent the battery from running out.

Why does the Dust Bag Guardian harden or turn brown? +

This is a normal occurrence. The Dust Bag Guardian can still work properly when it hardens or turns brown. The Dust Bag Guardian may change color or harden due to high temperature and high humidity during transportation, but it will not affect its effect.

Do I need to install the moisture-proof pad? What is the purpose of the moisture-proof pad? +

The moisture-proof pad is to prevent the floor underneath the robot from getting damp or even moldy. When the robot completes a mopping task and returns to the base station, if the wet mop is not removed in time, it may cause moisture to condense into water droplets on the floor below, which may lead to a damp or moldy floor over time. You are recommended to install the moisture-proof pad, especially when the base station is placed on a wood floor which is susceptible to dampness.

What is Dust Bag Guardian? How to use it? +

The Dust Bag Guardian can effectively absorb water from waste in the dust bag to avoid the odor generated by long-term storage of waste in the dust bag. To use the Dust Bag Guardian, you need to tear off its outer transparent package, slightly fold it, and tuck it in the dust bag through the opening.

What is the difference between a dust bin and a dust bag? Will it cost more as dust bags should be replaced more often? +

Powered by robot self-contained dust collection, the model comes with an 800ml dust bin and a 1L dust bag. The dust bag has a bigger capacity and collects more garbage. It is recommended to replace the dust bag every 7 weeks (depending on the use frequency) and replace the dust bin filter every three months. Based on the replacement frequency, the two cost roughly the same. In this light, the dust bag can deliver the best cleaning and maintenance experience with its benefits of health protection and zero maintenance.

Why doesn't the model have an auto-empty base station? What's the difference between dust collection at the base station and within the robot? +

Both the auto-empty base station and robot dust collection aim to save efforts in robot maintenance. Robot self-contained dust collection can effectively avoid waste residue, floating dust, loud noise of garbage transfer, complex maintenance, and high cost. The periodic replacement of dust bags can save money while protecting the health of your family members.

If not replaced frequently, will the dust bag smell because the dry and wet garbage mix together? +

The CPE watertight dust bag can prevent any smell from spreading. The robot features original dust bag drying. When it returns to the base station, you can also manually start air drying the dust bag to keep it dry; at the same time, the robot comes with Dust Bag Guardian, which can minimize mold, stink, and bacterial growth when placed in the dust bag.

Is there anything special in this model's roller brush? Can it prevent tangling? Is it tangle-free for real? +

This robot features an innovative cyclone zero-tangle rubber-bristle roller brush with a microcone-shaped design. It offers three benefits:
① Tangle free: The bristles with an optimal 50° tilt in two directions can quickly guide tangled hair to the smaller end of the roller brush, where it will be sucked. Spiral rubber strips can prevent hair from getting firmly tangled and spin fast during work to guide the hair along the pattern to the smaller end. A microcone-shaped design allows the hair to quickly build up at the inlet, then be sucked into the dust bin/bag. Verified by both TUV and SGS
② Cleaner results: The bristles of the roller brush can clean deep in the gaps of the floor and carpet to remove hidden dust and hair, which will then be easily sucked away thanks to high suction power. Tangled hair will cover traditional roller brushes and decrease their vacuuming efficiency, which is no longer a concern for the robot
③ Low noise: Integrated rubber-bristle roller brush, powered by a low-speed silent motor, can work efficiently while generating minimal noise.

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As a global innovator in smart home cleaning, Narwal operates with a vision to simplify life through technology.

Customer Support
  • E: services@narwalindia.com
    M: 07969595000
    W: 7600080856
    A:
    Cavitak, 9, Vitthalbhai Patel Colony, Opp. Lakhudi Talavdi, Naranpura, Ahmedabad, Gujarat, India - 380014

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